Return Policy

Damaged or Incorrect Items: We only accept returns for items that are damaged* upon arrival or if the wrong product has been dispatched. Please notify us within 7 days of receiving your order if you encounter any issues.

Condition: Items must be unworn, in their original packaging. 

Return Process: To initiate a return, please contact our customer service team at teratijewelleryco@gmail.com to obtain a return authorisation.

Refunds: Once we confirm the damage or error, we will process your refund or replacement within 5-7 business days.

*Please note that minor scratches that may occur during production are considered acceptable and do not qualify for a return. Only significant damage will be eligible for a refund.

Mechanically, the fine pins of the earrings are easy to bend, regardless of the brand or material. One tip is to loosen the holder slightly for easier insertion when using them for the first few times.